This is the same on almost all websites these days, but especially on those that require payments and personal information. Besides, today most banks use the 3D Secure system to protect cardholders from potential frauds.
Before the purchase is finalized, you have to confirm any transaction with an SMS password. Is it safe to order from a certain seller on AliExpress?
Instead, these transactions are handled by AliExpress and your payment provider. As long as you trust your bank, you can make purchases confidently. Of course, some people want to go the extra mile and do everything within their control to ensure a safe experience. It is worth testing the products for several days, as cheap and fake goods tend to break quickly.
Thus, if you still have enough time before the end of the AliExpress customer protection period, use it to your advantage. The vast majority of products are legit, although there are some limitations. Major Chinese brands like Xiaomi, Huawei, and Baseus feature their products on the website, along with thousands of smaller businesses. Is AliExpress reliable when it comes to branded products?
Chances are branded items are going to be counterfeit and low quality. Plus, it can be seized at customs without even making it to you. You will be better off buying from high-quality Chinese brands — they exist!
Only buy from official stores or listings with good feedback. Also, when it comes to electronics, check whether the item is new. Sometimes sellers try to pass the information that the item is used in the fine print. Your transaction will be regulated by a series of trade regulations issued by the country you reside in.
North American and EU countries have special agreements in place, but still, customs will make you pay the VAT and import taxes that apply.
Normally they will make you pay when your package arrives. Armed with all this information, you can now proceed to make your first purchase. However, there is something else that will make experiences easier, safer, and more convenient. Get the Alitools browser extension that will check the seller, reviews, and best prices for you. The process is easier than ever — install the extension in a few clicks, go to AliExpress and make your purchase based on the comparisons of prices, sellers, and products.
And the best thing is that the browser extension is free. Below are some questions that many users have found themselves asking. We decided to compile them here.
However, as on all other platforms, a suspiciously low price can be a sign of fraud on AliExpress. That is why it is essential to use apps, such as Alitools, to identify a dishonest seller.
Such tools display the actual product price on the market and help to avoid making wrong shopping choices. Always check the seller because you can very well come across drowned or broken iPhones that were refurbished or assembled from several broken phones. Yes, they are as safe to wear as any earrings you buy from a regular retail store. But if you find a good supplier, it will be fine. Yes, nearly all shipments even those with free shipping will have a tracking number once shipped.
So, you can check where your package is at any time. There are thousands of people who bought computers and hardware in the past and had no problems with it. Featured Need to know. There are common concerns that you come across from online users: Is AliExpress legit?
How do you weed out unscrupulous sellers who are out to make a quick buck at the expense of the customer? What can I do to ensure a smooth experience? What Is AliExpress? How Does AliExpress Work? Buying products on AliExpress is the easiest thing ever: Create a free account.
Search for the product s you want and choose based on the seller info, reviews, and ratings. Add the item to your cart, head to the checkout.
However, sometimes you may find yourself unhappy with the product. Perhaps the thickness of material for a dress is not as you expected, or the colors are different. In that case, you should be realistic when contacting the sellers. Unless there's something specific in the listing that you can point to as being incorrect, simply not liking the goods you bought is not a good reason to demand a refund.
So what can you do if you're not happy? Be realistic about the price you're paying. AliExpress and AliPay are solid systems when it comes to security. They're not invincible, but nothing is—and their track record is a good one.
So, you can be confident that you're no more likely to have your information stolen via one of these services than you are using a more familiar service like Amazon or eBay remember, even eBay had a massive data leak. I've had various credit cards stored in my AliPay account for a long time, and never experienced fraud. But bear in mind, I live in the EU, so my credit card is protected with chip-and-pin technology, as well as a verification code on the rear which isn't stored.
US shoppers still suffer from decades-old financial technology that's a lot easier to commit fraud with. If the price sounds too good to be true, it probably is. Scammers reel you in with the promise of a once-in-a-lifetime deal this is one of the strategies used in the recent spate of eBay fraud. Check other sites to see what the going rate is for whatever you want to buy, to make sure that the price on AliExpress isn't far too low.
If it is extremely low, you're probably buying a counterfeit product or being set up for a scam. You won't typically find branded goods on AliExpress; they will almost certainly be fake. Brands are offered special protection in most countries. You may not care if a product is legit or not, but if you purchase fake goods, and your package is inspected, they will be seized. If you bought a lot of those goods, and it looks like you might be trying to sell them on, expect a knock at the door from customs officials.
The exception to this rule is Chinese brands, which will often have an official AliExpress storefront. If a seller has a bad reputation for defrauding buyers, there will likely be evidence in their feedback and reviews. Be wary of sellers with any mentions of not delivering or sending sub-par goods.
Because the escrow system allows you to withhold payment until you've received your order, you can confirm that you got what you paid for. Make sure everything is included, that it looks like what you ordered, and that, if you bought a brand-name item, it doesn't look like a fake. You might even want to film the unboxing so that if your order is incomplete, you have evidence.
Once you've marked an item as received, you have 15 days in which you can still open a dispute about the goods. It's a common scam even if you're buying from a Shenzhen market stall, but even easier to pull off online. You buy a memory stick that reports itself to be 64Gb when put into Windows Explorer, but it's actually a lot less. The firmware has been hacked, but you won't know until you actually try to use the whole drive.
The scammer is long gone with your money. If you're willing to risk it anyway, be sure to test the drive with a tool like h2TestW as soon as you receive it. With the recent Chinese government crackdown on cryptocurrency mining, you should also be wary of buying a graphics card, as many miners will be trying to offload second-hand cards.
If a package just doesn't arrive, or you have some other issue, open a dispute with the seller. Click the relevant problem from the choices given, and wait as the bot loads your orders. At this point, it's important to remember that the shipping time was extended to 90 days as of March 1st If your order is still within this delivery window, you will not be able to open a dispute.
If the delivery window has expired, or you're reporting some other quality issue, Eva will ask you to confirm that you want to open a dispute; then the process of negotiating with the seller starts. But AliExpress offers buyer protection which mitigates the risk of receiving poor quality junk more on this later.
If you are looking to buy products for personal use or for dropshipping , then go with AliExpress. The small initial outlay of cash is attractive for newbie sellers and it might be a good way to dip your toes in the ecommerce waters even though AliExpress dropshipping is not a good, long term business model.
Contrary to popular belief, buying from AliExpress is very safe. You are protected no matter what you buy on the platform as long as you make your purchase directly through AliExpress. For the most part, you are protected from getting shipped junk merchandise or getting outright ripped off. But the dispute process can sometimes drag on while going back and forth with the seller.
The main reason AliExpress products carry such a bad rap is because of unrealistic expectations. When you buy from a retail store in the United States, every product goes through a rigorous quality control process before the product is placed on the shelf.
With AliExpress, you are often buying directly from the factory and there is very little quality control depending on the supplier. There is no recognizable brand and the standards of quality are often different from what you expect. Even worse, you might get sent counterfeit or knock off products in the mail:. Incidentally, this is why AliExpress Dropshipping is not a good long term business model. The combination of quality control problems, long shipping times and customer support make this an unattractive business to run.
But that being said, there are many great products to be had on AliExpress. You just have to wade through the rough to find the diamonds:. First off, you need to create an account on AliExpress. Go to Aliexpress. After you signup and confirm your email address , AliExpress will usually give you a bonus coupon for new users.
The next step is to go shopping. Shopping on AliExpress is a lot like shopping on Ebay. Now there are a few things I look for before I buy. Remember, anyone in China can sell on AliExpress which means that there are businesses, factories and random people peddling their wares.
The above ratings are just guidelines and will mitigate your chances of receiving complete junk in the mail. In my experience, this is rare but there are many higher volume listings that fall under this criteria. Today is October 27 which means that the shipping time is around 28 days for the cheapest shipping option but I can get my hankies within 2 weeks if I pay a little more. It really depends on where you live and the speed of the seller in getting your products out the door.
When it comes to buyer protection, the delivery guarantee always lasts to the last day of the published estimated delivery time. Most of you probably have no idea what iDeal is so stick with Paypal and credit cards. Because shipping from China takes a long time, you might forget about your AliExpress order by the time it arrives. But as soon as you receive it, you MUST check for quality problems right away. Remember, buyer protection only lasts for the duration of the delivery window. In the handkerchief example above, I have until November 23rd to file a dispute.
Make sure that you examine your goods with a fine tooth comb and take action immediately if you are shipped junk. Otherwise, you may have to resort to filing a dispute with Paypal or your credit card company. The AliExpress marketplace is composed of a random mix of individuals, small businesses and factories selling their goods online.
But quality control can definitely be a problem. In this 6 day mini course, I reveal the steps that my wife and I took to earn thousand dollars in the span of just a year. Best of all, it's free and you'll receive weekly ecommerce tips and strategies! Steve Chou is a highly recognized influencer in the ecommerce space and has taught thousands of students how to effectively sell physical products online over at ProfitableOnlineStore. To stay up to date with all of the latest ecommerce trends, Steve runs a 7 figure ecommerce store , BumblebeeLinens.
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